Problem Solving for Common Business Challenges

Overview/Description
Target Audience
Expected Duration
Lesson Objectives

Overview/Description
 No area of business is without its problems. In the 1980's it was popular to deny the existence of problems. Instead, there were "challenges" and "opportunities". Whatever they were called, they needed solving. This course shows how problem-solving techniques can be applied to four main types of business problems: technical, marketing, strategic and people problems.

Target Audience
 Anyone involved in problem solving in business, though the course will be especially beneficial to recently appointed supervisors and managers.

Expected Duration
1 hours

Lesson Objectives:

Technical, Strategic, and Marketing Problems

  • recognize the value of applying the problem-solving process to technical, strategic and marketing problems.
  • apply the problem-solving process to technical problems.
  • apply the problem-solving process to strategic problems.
  • apply the problem-solving process to marketing problems.

    • Analyzing People Performance Problems

  • recognize how using problem-solving techniques can improve team performance.
  • identify the first two steps of solving individual performance problems: determining the nature and importance of the problem, and determining if there are external factors affecting it.
  • identify whether the source of an individual performance problem is inability or unwillingness.
  • analyze the reasons an individual is unable to perform and determine the right course of action.
  • analyze the reasons a person is unwilling to perform and determine the right course of action.

    • Course Number: PD0212