Virtual Team Communication

Overview/Description
Target Audience
Expected Duration
Lesson Objectives

Overview/Description
 By the end of this course, the learner will acquire an understanding of the communication skills needed to create, manage, and lead virtual teams.

Target Audience
 Senior Managers, Midlevel Managers, Training Managers, Human Resource Managers, Functional Managers, Supervisors, Virtual Team Leaders

Expected Duration
4 hours

Lesson Objectives:

Virtual Communication Tools

  • recognize the benefits of communication tools in operating virtual teams.
  • distinguish between effective and ineffective uses of e-mail, voice mail, chat rooms and discussion boards in managing and leading virtual teams.
  • select the most effective uses of the Internet and intranets in managing and leading virtual teams.
  • distinguish the best practices of audio and video conferencing when managing and leading virtual teams.

    • Virtual Communication Problems

  • recognize the importance of diagnosing, treating and following up on virtual team communication problems.
  • distinguish between correct and incorrect diagnoses of communication problems facing virtual teams.
  • select the correct treatment for communication problems faced by virtual teams.
  • identify several methods of following up after treating communication problems faced by virtual teams.

    • Virtual Communication Applications

  • recognize the benefits of using different kinds of virtual team communication skills to effect organizational change.
  • distinguish between effective and ineffective ways of creating and communicating a new organizational vision.
  • distinguish between effective and ineffective communication techniques when creating organizational change with virtual teams.
  • select the best communication practices for leading organizational change when using virtual teams.

    • Virtual Communication Leadership

  • recognize the benefits of using effective communication skills when managing and leading dynamic virtual teams and their leaders.
  • identify the key team-based communication skills associated with being a virtual team leader.
  • match the roles of a manager of virtual team leaders with the communication skills needed to perform those roles.
  • match the roles of a senior manager with the communication skills needed to perform those roles.

    • Course Number: TEAM0222